All missed services or rescheduled services must be reported directly to The Verity Partners Group by phone. Missed services can not be reported on-line, by e-mail, or through Basecamp. 

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To report a service that will be missed or rescheduled, call 314-731-0071. 

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To Report A Missed/Rescheduled Service During Our Regular Business Hours**:
 

1. Call 314-731-0071 and hit 0.

2. Let the person that answers the phone know that you need to report a service that will be missed or rescheduled.   (Please note you should report this information voice to voice. Do not leave a voicemail.)

3. The person that answers the phone will direct your call to the appropriate account manager who will assist you with the missed/rescheduled service.

 
 
To Report A Missed/Rescheduled Service Outside of Our Regular Business Hours** (including weekend and holidays):
  

1. Call 314-731-0071 and choose option 6.

2.  You will be connected to the VPG staff person on call who will help you determine next steps.  If prompted to leave a message, leave your name, your immediate call back number, and the name(s) of the impacted account(s). The staff member on call will respond to your message. 

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The after-hours pager is available 365 days a year, including weekends and holidays. 
 
** Our regular business hours are Monday-Friday, 8:30 am until 4:30 pm, CT.​​​

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