All missed and rescheduled services must be reported directly to The Verity Partners Group by phone. Missed services can not be reported on-line, by e-mail, or through Basecamp. 

​

To report a service that will be missed or rescheduled, call 314-731-0071. 

​

To Report A Missed/Rescheduled Service During Our Regular Business Hours**:
 

1. Call 314-731-0071 and hit 0.

2. Let the person that answers the phone know that you need to report a service that will be missed or rescheduled.   (Please note you should report this information voice to voice. Do not leave a voicemail.)

3. The person that answers the phone will direct your call to the appropriate account manager who will assist you with the missed/rescheduled service.

 
 
To Report A Missed/Rescheduled Service Outside of Our Regular Business Hours** (including weekend and holidays):
  

1. Call 314-731-0071. When the auto attendant answers, hit dial 6.

2.  You will be connected to the VPG staff person on call who will help you determine next steps.  If prompted to leave a message, leave your name, your immediate call back number, and the name(s) of the impacted account(s). The staff member on call will respond to your message. 

​

The after-hours pager is available 365 days a year, including weekends and holidays. 
 
** Our regular business hours are Monday-Friday, 8:30 am until 4:30 pm, CST.​​​

​