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Report A Missed or Rescheduled Service

Beginning 10/1/2024, we have made changes to the way that missed and rescheduled services are to be reported to The Verity Partners Group.  For more information about these changes, please click here. 

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All missed and rescheduled services must be reported directly to The Verity Partners Group by phone. Missed services can not be reported on-line, by e-mail, or through Basecamp. 

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To report a service that will be missed or rescheduled, call 314-731-0071

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To Report A Missed/Rescheduled Service During Our Regular Business Hours**:
 

  1. Call 314-731-0071 and hit 0.

  2. Let the person that answers the phone know that you need to report a service that will be missed or rescheduled.   (Please note you should report this information voice to voice. Do not leave a voicemail.)

  3. The person that answers the phone will direct your call to the appropriate account manager who will assist you with the missed/rescheduled service.

 
 

To Report A Missed/Rescheduled Service Outside of Our Regular Business Hours** (including weekend and holidays):
  

  1. Call 314-731-0071When the auto attendant answers, hit the pound key (#) to access our after-hours paging system

  2. When prompted, leave your name, your immediate call back number, and the name(s) of the impacted account(s).  Our staff member on call will receive your page and call you back to help determine next steps.

  3. When prompted, leave your name, your immediate call back number, and the name(s) of the impacted account(s).  Our staff member on call will receive your page and call you back to help determine next steps.​

 

The after-hours pager is available 365 days a year, including weekends and holidays. 
 
** Our regular business hours are Monday-Friday, 8:30 am until 4:30 pm, CST.​​​

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