Question 1

After Hours Emergency

Accepted Answer

If you are in a situation which poses an immediate threat to your safety, the safety of your crew, a client, your property, or the client's property, you should immediately call 911.If this is not an emergency, but you still need immediate assistance, please call our after hours paging system by calling 314-731-0071, and choosing option 6 to be connected to our staff person on call. You may also call the client's emergency contacts listed on your work order. For additional after hours resources, please click here. If you need to report an issue that does not pose an immediate threat or require a response before our next regular business day, please click here.

Question 2

A specific account or special project

Accepted Answer

Please reach out to the account manager listed on your work order. If you are not sure which account manager is responsible for the account in question, please call our office at 314-731-0071.

Question 3

Payment, settlement statements, tax documents, First Pay Complete

Accepted Answer

To place a payment inquiry, please click here. To request a copy of a 1099, please click here.For answers to many common questions about payment, please click here. For more information about First Pay Complete, please click here. For all other questions regarding billing or payments, please contact:Jason Hankinsjason@veritypartnergroup.com 636-352-1985

Question 4

The status of a payment

Accepted Answer

Using the account number and/or your company's ticker, you can check the status of a payment for regular monthly service by clicking here.  The account number can be found on your work order. To check the payment status of a special project payment (SPO), please click here.  You will need the special project number which can be found on the work order for the project. You can also click here to place a payment inquiry.

Question 5

Questions about liability or Worker's Compensation insurance, or to submit updated insurance information

Accepted Answer

If you questions about our current insurance limits, or other questions related to insurance coverage, please contact Benni Whitehouse at 636-319-5054.To submit an updated Certificate of Insurance, please click here.

Question 6

Add or remove a crew member

Accepted Answer

To add a crewmember, click here. To remove a crew member, click here. For questions about adding or removing a crew member, contact Benni Whitehouse at 636-319-5054.

Question 7

Check the status of a recent background check.

Accepted Answer

To the check the status of a recently submitted background check, click here. For additional assistance, please call Benni Whitehouse at 636-319-5054.

Question 8

Update my company's ACH/direct deposit information

Accepted Answer

For instructions on updating your ACH information, please click here. You may also return the form to our office in person, or by mail, to:The Verity Partners GroupAttn: Accounting926 Hemsath Rd, #104-BSt. Charles, MO 63303ACH forms should not be sent using e-mail or fax. If you have additional questions, please contact:Jason Hankins636-352-1985jason@veritypartnergroup.com

Question 9

Place a hold on payments to my company

Accepted Answer

To place a temporary hold on payments, contact:Jason Hankins636-352-1985jason@veritypartnersgroup.com The hold will remain in place until you request that it be released. Any funds due while the hold is in place will be rolled over and paid out on the next available settlement date following the hold's release. All hold requests are subject to the standard cutoff times listed on the monthly settlement schedule.

Question 10

The new subcontractor onboarding process

Accepted Answer

To get help with onboarding, please call Benni Whitehouse at 636-319-5054.If you have attended an information meeting and are ready to begin your company's on boarding process,  you can also click here.

Question 11

Assistance with registering for a monthly informational meeting, or with rescheduling or cancelling a registration

Accepted Answer

To get help registering for an upcoming informational meeting, please contact Benni Whitehouse at 636-319-5054.A list of upcoming meetings can also be found here.

Question 12

Request a payment verification letter for your company

Accepted Answer

To request a payment verification letter for your company, please complete this form. We do not accept these requests by phone or email.  If you have additional questions, please contact Jason at 636-352-1985, or by email at jason@veritypartnersgroup.com

Question 13

Information about becoming a subcontractor for The Verity Partners Group

Accepted Answer

The first step to working with us as a subcontractor is to attend one of our informational meetings. To see available dates, and to register, please click here.

Question 14

Pay my administrative placement fee

Accepted Answer

Please contact our accounting department at 636-352-1985.The fee may be paid using a Visa, Mastercard,  or American Express card.  We do not accept cash, checks, money orders, or ACH payments for the administrative placement fee.

Question 15

To get a copy of recent settlement statement

Accepted Answer

To request a copy of a recent settlement statement, or statements, please complete this form.  To request statements for dates not listed on the form, please reach out to Jason at 636-352-1985, or jason@veritypartnersgroup.com.

Question 16

Something else

Accepted Answer

Not seeing what you're looking for?  No problem.

Contact us at 314.731.0071 and we will get you to the right person.

Subcontractor Web Portal

Attend A Meeting

Onboarding Center

Partnering With Us F.A.Q

Payments F.A.Q.

First Pay Complete

Who To Contact About...

Point To Point Directions

Contact Us

926 Hemsath Road, #104-B
St. Charles, MO 63303

Send Us A Message

Get Help Outside of Business Hours

314-731-0071

Place a Payment Inquiry

Partner Hub

Staff Directory

Whom Should I Contact About...

After Hours Emergency

A specific account or special project

Payment, settlement statements, tax documents, First Pay Complete

The status of a payment

Questions about liability or Worker's Compensation insurance, or to submit updated insurance information

Add or remove a crew member

Check the status of a recent background check.

Update my company's ACH/direct deposit information

Place a hold on payments to my company

The new subcontractor onboarding process

Assistance with registering for a monthly informational meeting, or with rescheduling or cancelling a registration

Request a payment verification letter for your company

Information about becoming a subcontractor for The Verity Partners Group

Pay my administrative placement fee

To get a copy of recent settlement statement

Something else

Point To Point Directions

Subcontractor Web Portal

Contact Us

926 Hemsath Road, #104-B St. Charles, MO 63303

314-731-0071

Staff Directory

Whom Should I Contact About...

After Hours Emergency

A specific account or special project

Payment, settlement statements, tax documents, First Pay Complete

The status of a payment

Questions about liability or Worker's Compensation insurance, or to submit updated insurance information

Add or remove a crew member

Check the status of a recent background check.

Update my company's ACH/direct deposit information

Place a hold on payments to my company

The new subcontractor onboarding process

Assistance with registering for a monthly informational meeting, or with rescheduling or cancelling a registration

Request a payment verification letter for your company

Information about becoming a subcontractor for The Verity Partners Group

Pay my administrative placement fee

To get a copy of recent settlement statement

Something else

Point To Point Directions

926 Hemsath Road, #104-B
St. Charles, MO 63303